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ucplus Fusion

With ucplus Fusion, every employee's productivity can be increased. For instance, the caller's phone number and other relevant data can be shown on screen before the call is answered. Telephone numbers for contacts can also be searched and dialled directly from within the CRM application. ucplus Fusion is a desktop based Computer Telephony Integration (CTI) product designed to help you get the most out of your business telephone system.
  • Searching contacts stored in many supported CRMs and databases while your phone is ringing so you know who is calling before you answer the phone
  • Integrates with Google Contacts providing details of the business calling you before you answer the phone and even providing a link to their web site
  • Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
  • Supports "click to dial" from web pages, and many supported CRMs and databases
  • You can also simply copy a number to the clipboard and dial it quickly
  • Enables you to concurrently search many supported CRMs and the built in Shared Address Book and click to dial from the results
  • Provides Call History, enabling you to view previous calls (including missed calls) and return the call easily
  • Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them. Alternatively, send them a chat message using the built in messaging system